HCL is hiring for Email Support

Designation Process Associate (Graduate/ Post-Graduate- Fresher) (BTech/ MTech &

BCA/MCA Candidates are not eligible)

Work Location- Client Site, DLF Cyber city, Gurgaon / Gurugram. Shifts - 24* 7 ,5 days working - 2 days off - Rotational offs. Cabs Yes Chargeable

Contact Person - Rohit/Suyash (9205045344)

Walk In Address-HCLTech Candor Tech Space Tower 11, 1st Floor, Sector 21 Dundahera Village Gurugram, Haryana 122022 Date- 5th & 6th October Time 11 AM to 6:00PM

Please carry two copies of resume.

job description

Type of Requirement: - E-Mail Support (Excellent Written & Verbal Communication is a must).

Designation: - Process Associate (Fresher)Required-

• Good fluency of the English language, both written and spoken
• driven to deliver an excellent customer experience through resolutions and adherence to response times

Skill set Required :-*Excellent English Written Communication Skills.(MUST HAVE)*Strong E-Mail Writing Skills with focus on Customer Service.*Solving Customer Queries Via E-Mail.

job description

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• You will use deductive reasoning to make sound business decisions.
• You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.
• You will multi-task in between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency
• You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.
• You will own and manage the internal order to cash processes for multiple products to ensure it complies with organizational policies.
• You will learn and process all products offered in the logo..

Key Skills

• Team oriented/team player
• Situational/contextual awareness with the ability to understand the impacts of ones work.
• Excellent critical and analytical thinking abilities
• High attention to detail, and high level of professionalism
• Proactive, self-motivated, self-starter, minimal supervision
• Excellent analytical skills and strong decision-making skills committed to resolution and compliance
• Strong organizational, time and workflow management skills

BTech/MTech & BCA/MCA candidates are not eligible.