Greetings from Infosys BPM Ltd.,

We are hiring for Service Desk - International Voice Process in Bangalore and Hyderabad, please walk-in for the interview on 8th and 9th January 2025 at Hyderabad.

Note: Please carry a copy of this email to the venue.

Work Location for this job role is in Hyderabad

Interview Time: 10 AM to 1 PM

Interview Date: 8th and 9th January 2025

Interview Venue: Infosys STP- Office no 5,6-963/2 Madhava Reddy colony, ISB road, pin code- 500032, Gachibowli Hyderabad.

Building number - 4, 1st floor Aryabhata conference room

Landmark- Nearby ISB college

Education Qualification: Full-time graduation / Post graduation

Shifts: 24*7 rotational shifts

Please find below job description

for your reference:

Infosys BPM Ltd. is hiring for (Service Desk- Voice, Hyderabad)

Role: Service Desk - International Voice

Shift: 24/7

Location: Bangalore or Hyderabad (Work from office)

Experience: 0 - 4 Years

job description

Required

• Minimum 2+ years of experience in Application Support in Unix, SQL & UNIX scripting
• Application support and knowledge on ITIL processes Incident Management & Problem Management
• Knowledge of any programming language (especially Java) & debugging skills
• Excellent communication and analytical skills

Preferred

• Understanding of capital markets and middle / back office operations in any investment bank

Role Description

• Work actively with team members to analyze and resolve application issues
• Incident Management (Incident resolution, stakeholder communication, bridge management, post mortem analysis and action items)
• User Ticket management (Backlog review, User interface and manual prioritization)
• Perform Monthly Metrics Analysis, Frequent Failure and Support Efficiency/Automation, Data queries from client Managers
• Understand current queue of work items handed over across shifts and review criticality/priority
• Planned/unplanned events Support BCP (Business Continuity Planning), Migration, Holiday activities

Personal

Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

Must to adhere and non-negotiables:

• Excellent in communication
• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• 24*7 , flexible shifts
• 100% WFO , no hybrid

Preferred Qualifications: Any Graduate

Documents to Carry:

• Carry a print out your updated resume;
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance

Regards,

Infosys BPM Talent Acquisition Team