Skill required: Customer Operations - Voice - Service Desk Voice Support


Designation: Customer Contact Comms New Associate


Qualifications:Any Graduation,BBA,BCom


Years of Experience:0 - 1 Year

Language - Ability:English - Proficient


What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionThe role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.


What are we looking for?

Adaptable and flexible

Ability to perform under pressure

Problem-solving skills

Detail orientation

Ability to establish strong client relationship

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Dispute Resolution:** - Investigate and resolve customer disputes related to invoices, payments, and credit notes.

Collaborate with internal departments (e.g., Sales, Customer Service, Accounts Receivable) to gather necessary information and resolve issues.

Ensure disputes are documented, tracked, and resolved within agreed timelines.

Customer Communication:** - Serve as the primary point of contact for customers regarding disputes.

Provide clear and timely communication to customers on dispute status and resolution actions.

Escalate complex disputes to appropriate levels as needed.

Qualifications
Any Graduation,BBA,BCom

Key Skills

Skills highlighted with ‘‘ are preferred keyskills