For over four decades now, Oberoi Realty has been an insignia of trust, transparency, cutting-edge technology and differentiated service in theReal Estatesector in Mumbai. Rooted in values, our growth and respectability have both been built on adherence to our vision, mission and the six pillars we stand on, in all we do and deliver.
Technical Support Engineer
Posted On: 11-03-24
Job description Excellent Communication Skills Key Functional Responsibilities • Answering/Troubleshooting on technical queries and dealing US clients via calls & Emails. • Administer and resolve applications issues, provide updates and perform root cause analysis. • Supervise all alerts related to application and system procedures and provide services proactively. • Providing technical support to customers or end-users who are using Windows server-based systems. • Managing and maintaining Windows server environments, including servers, applications, and databases • Performing system upgrades, patching, and installing software to ensure the smooth running of the Windows server environment. • Responding to tickets raised by customers or end-users and ensuring that they are resolved within the defined Service Level Agreement (SLA) • Managing and maintaining Active Directory, including creating and managing user accounts, groups, and permissions • Provide support and identify all issues and prepare appropriate documentation of all issues and solutions. • Diagnose and quickly resolve a wide range of Windows and applications problems to help minimize downtime. • Collaborate with System Administrators to prevent system downtime. • Ensure customer satisfaction and perform quality of work on all service requests. • Good customer handling skills (written & verbal). • Self-motivated, positive & ability to adapt new changes/technologies. • Perform multiple tasks simultaneously & complete them in timely manner. • Troubleshooting as per preliminary guidelines to resolve the issues and escalate to respective department. Required Skills: • Excellent Communications skills to handle US Customers. • Sound knowledge of Windows Server, Cloud Technology and Virtualization. • Ability to work both independently and as part of a team. Role: Non Tech Support - Voice / Blended Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended
809-A, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122016
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